Support

We're pleased to offer our clients two levels of support
website support for WordPress and MODX

Website Support Plans

Designed to give you peace of mind knowing your site is updated, backed up, and secure. In addition, our VIP and PRO plans provide assistance with ongoing small tasks. Need help installing and setting up a plugin? Want to make some small style changes on your site? No problem!

One-Time Help

If you prefer to maintain your website on your own and are just looking for some one-time assistance, we are happy to help you. Follow-up support is offered at a rate of $50 for the first 1/2 hour, then $100/hour. Payment is due at the time that you submit a support request.
Website Care Plans

An all-in-one solution for your website’s maintenance, security, and support

Can I do this myself?
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing and what you do best. How many more sales could you make, or how many more readers could you reach, if you were able to focus on your site’s content, and not worry about the stability of the software that’s powering it?
Am I protecting my investment?

From a design perspective, you might get away with only refreshing your site every couple months or years. But from a code perspective, if you’re not regularly updating the software that powers your site, you leave it open to malware, hackers, and undetected security risks – not to mention penalties from search engines like Google, Bing, and Yahoo!. Do you have a plan in place to protect yourself from these threats?

How valuable is my website to my business?
If you’re like most business owners, your website is crucial to the way you do business. It may even be the only way you do business. It helps you capture leads, allows you to engage with your audience, and generates revenue. With all the demands of running your own business, how great would it be to know your website was always being cared for?
What Does Ariel Digital do for me?
We’ll take care of all the necessary tasks to keep your site running smoothly and securely. Think of us as your silent and slightly nerdy partner who love Star Wars. The force is strong with us!

Since not all our clients have the same needs, we’ve crafted three valuable offers for you to choose from. Whether you just need help with the basics, want assistance with ongoing small tasks, or desire more strategic partnering, we’ve got you covered! Let’s see which website care plan is right for you.

What if I don't do this and get hacked?

We won’t hold it against you wink
Hundreds of thousands of WordPress sites get hacked and if you’re not actively protecting against it, it’s really only a matter of time.

We offer a ‘Hack Recovery’ service that will scrub your site clean of any malicious content and restore your good standings with Google. It’ll run you $650 and includes a free month of our Standard Web Site Care Plan.

If you’ve been hacked, please contact us today to begin the healing.

Standard

or $750 per year
$75/month
  • Monthly backups
  • Restoration commitment
  • WordPress & Plugin updates
  • Security scans
  • Uptime monitoring

Pro

or $5300 per year
$525/month
  • Everything from VIP Plus
  • Daily Backups
  • 5 small tasks per month*
  • Google Analytics in Monthly Report
*Small tasks include any task that takes us less than 30 minutes to complete and typically covers things like content updates, plugin research and setup, theme or stylesheet changes, embedding third-party scripts, server or DNS changes, configuring forms, general WordPress questions and assistance.